What's included
Every Vectorspace Managed plan includes the following — no tiers, no upsells for core functionality.
Service
Section titled “Service”Managed curation process
Section titled “Managed curation process”An ongoing process that structures, maintains, and improves your knowledge base. It turns usage signals, source changes, gaps, and contradictions into concrete updates instead of leaving you with another system to operate.
Weekly proactive review
Section titled “Weekly proactive review”Every week we analyze what users are asking, spot gaps in your content, and improve the base. We come to you with questions, not the other way around.
Automatic updates on publish
Section titled “Automatic updates on publish”Changes go live within minutes of publishing. Your knowledge base re-syncs automatically every time a change is published, and the assistant starts answering from the new version right away, with no manual re-uploads. The weekly review decides what to improve; publishing puts each change live as soon as it is approved.
Structured onboarding
Section titled “Structured onboarding”Initial discovery, structuring, configuration, and launch are covered by a one-time USD 1,200 setup fee, or BRL 7,200 for customers billed in Brazil.
Email support, 1 business day
Section titled “Email support, 1 business day”Technical questions, content requests between reviews, and general support: all included.
Product
Section titled “Product”Embeddable web widget
Section titled “Embeddable web widget”One line of code. Works on any website or application. Isolated from your site — it cannot read your DOM, cookies or user data.
Internal support interface (Desk)
Section titled “Internal support interface (Desk)”A private chat interface for your support team to consult the knowledge base internally, with conversation history per user.
Analytics dashboard
Section titled “Analytics dashboard”See every conversation, most-asked questions, response quality feedback, and trends over time. Full access — we believe in transparency.
Source citations
Section titled “Source citations”Every answer includes links to the source content. Users can verify information without leaving the chat.
Video in articles
Section titled “Video in articles”Knowledge base articles can include tutorial videos. A video link in an article renders as a clickable thumbnail with a play button, and a video that covers several topics can be split into one article per topic, each pointing to the exact moment.
Multi-language
Section titled “Multi-language”The assistant responds in the language the user asks in. No configuration needed.
Infrastructure
Section titled “Infrastructure”Dedicated knowledge vault per project
Section titled “Dedicated knowledge vault per project”Complete isolation between customers. Your content never mixes with anyone else’s. This is enforced at the infrastructure level.
High-availability hosting
Section titled “High-availability hosting”We run on leading managed cloud providers. Detailed provider information is available to customers on request (not public, because it’s part of our know-how).
Encryption in transit and at rest
Section titled “Encryption in transit and at rest”Industry-standard TLS 1.2+ in transit, at-rest encryption on all stored content.
LGPD and GDPR compliance
Section titled “LGPD and GDPR compliance”Structured data-subject request handling, subprocessor transparency, signed DPA as part of every contract.