What's included
Every Vectorspace Managed plan includes the following — no tiers, no upsells for core functionality.
Service
Section titled “Service”Managed curation process
Section titled “Managed curation process”An ongoing process that structures, maintains, and improves your knowledge base. It turns usage signals, source changes, gaps, and contradictions into concrete updates instead of leaving you with another system to operate.
Monthly proactive review
Section titled “Monthly proactive review”Every month we analyze what users are asking, spot gaps in your content, and improve the base. We come to you with questions, not the other way around.
Automated weekly updates
Section titled “Automated weekly updates”Your knowledge base re-syncs automatically every week. If you update content in your source system, the assistant reflects it within days — no manual re-uploads.
Structured onboarding
Section titled “Structured onboarding”Initial discovery, structuring, configuration, and launch are covered by a one-time USD 1,200 setup fee, or BRL 7,200 for customers billed in Brazil.
Email support, 1 business day
Section titled “Email support, 1 business day”Technical questions, content updates outside the monthly cycle, and general support: all included.
Product
Section titled “Product”Embeddable web widget
Section titled “Embeddable web widget”One line of code. Works on any website or application. Isolated from your site — it cannot read your DOM, cookies or user data.
Internal support interface (Desk)
Section titled “Internal support interface (Desk)”A private chat interface for your support team to consult the knowledge base internally, with conversation history per user.
Analytics dashboard
Section titled “Analytics dashboard”See every conversation, most-asked questions, response quality feedback, and trends over time. Full access — we believe in transparency.
Source citations
Section titled “Source citations”Every answer includes links to the source content. Users can verify information without leaving the chat.
Multi-language
Section titled “Multi-language”The assistant responds in the language the user asks in. No configuration needed.
Infrastructure
Section titled “Infrastructure”Dedicated knowledge vault per project
Section titled “Dedicated knowledge vault per project”Complete isolation between customers. Your content never mixes with anyone else’s. This is enforced at the infrastructure level.
High-availability hosting
Section titled “High-availability hosting”We run on leading managed cloud providers. Detailed provider information is available to customers on request (not public, because it’s part of our know-how).
Encryption in transit and at rest
Section titled “Encryption in transit and at rest”Industry-standard TLS 1.2+ in transit, at-rest encryption on all stored content.
LGPD and GDPR compliance
Section titled “LGPD and GDPR compliance”Structured data-subject request handling, subprocessor transparency, signed DPA as part of every contract.